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Customer Expectations of Service Quality: banks subscribe to the fact that high customer satisfaction will lead to greater ‘Literature review’,

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First, it offers a literature review on customer satisfaction taking various papers published into account. Second, it offers a conceptual framework to summarize the

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Determinants of Customer Satisfaction on Retail Banks in New Zealand: An Empirical Analysis Using Structural After the literature review section,

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INTRODUCTION Customer satisfaction: Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company

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2018-09-28 · What is business literature review on customer satisfaction? .

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Customer Satisfaction and Loyalty: A Literature Review in the Perspective of Customer Relationship Management Choi Sang Long* and Raha Khalafinezhad

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